Responsible Gambling

Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling. The Club encourages responsible practices in advertising and promotions to ensure that the Club is not providing inducements to gamble. Signage to promote Responsible Gaming and where to seek help are posted in the gaming area and also throughout the Club. Club Charlestown will not under any circumstances provide cash on credit cards or the cashing of cheques.

Club Charlestown is committed to responsible gaming and encourages anyone who thinks that they may have a gambling problem to seek help. Club Charlestown is associated with Club Safe, providers of the MVSE (Multi-Venue Self Exclusion Scheme). If you or someone you know requires more information or further assistance in putting into place a Self -exclusion, please contact the venue.

Or contact GambleAware on 1800 858 858



Responsible Service of Alcohol

Club Charlestown is 100% committed to providing customers with a safe and secure entertainment environment. The responsible service of alcohol to customers is an integral part of this commitment.


Policies Regarding the Service of Alcohol

Club Charlestown reserves the right to refuse entry and/or refuse service to people who are underage, disorderly or are displaying signs of undue intoxication.

Club Charlestown has adopted the following House Practices, which provide the framework for the Responsible Service of Alcohol and the prevention of intoxication:

– In order to prevent underage drinking, we will require acceptable Proof of Age to be provided when requested.
– Persons who are believed to be intoxicated will be refused entry to our premises.
– We will display and refer to our Intoxication Signs in order to support our responsible attitude and meet legislative requirements.
– We will not sell or supply liquor to an intoxicated person. Patrons in this establishment will be denied service and required to leave the premises if they are considered to be intoxicated.
– We will not allow any indecent, violent or quarrelsome conduct on our premises.
– All staff will be required to have current RSA competency cards prior to employment and will be required to actively identify and notify their Supervisor or Duty Manager of any person they suspect as approaching intoxication.
– We will support and actively promote initiatives to minimise drink driving in order to safeguard the well-being of our patrons.
– Free water will be available from our bars at all times.
– That no new members be signed up after 12.00 midnight.
– That no members can sign in guests after 2.00 am.

Club Charlestown will initiate these practices by:

– Implementing, monitoring and modifying the House Practices on an on-going basis.
– Preventing under-age drinking by insisting on the production of acceptable documentation such as a current photo driver’s licence, passport or proof of age card as detailed in the Australian ID Checking Guide.
– Preventing intoxication by recognising the signs of intoxication and refusing to serve anyone to the point of intoxication.
– We will deny entry or service to anyone we believe is already intoxicated.
– Promoting the service of non-alcoholic beverages, low alcohol beers and food.

Our responsible serving practices aim to:

– Prevent under-age drinking.
– Prevent intoxication.
– Prevent violent or disruptive behaviour.
– Prevent drink driving.